Shipping policy.

1. Where we deliver

We ship to most pincodes across India through trusted courier partners. If your pincode is not serviceable for Cash on Delivery, our team will let you know during the order confirmation call. We do not ship outside India at present.

2. Shipping charges

Shipping is free on all orders. There is no extra Cash on Delivery handling charge.

3. Order confirmation and dispatch

1. After you place your order, our team calls you on your registered mobile number to confirm the order and address.
2. Confirmed orders are packed and dispatched from our facility within 1–2 business days (Monday to Saturday, excluding public holidays).
3. Orders we are unable to confirm by phone may be put on hold or cancelled.

4. Delivery timelines

• Metro cities: 3–5 business days from dispatch
• Rest of India: 5–7 business days from dispatch
• North-East, J&K, Ladakh, island territories and remote areas: up to 10 business days from dispatch

These timelines are estimates. Delays may occasionally happen due to weather, strikes, festivals, local restrictions or other events beyond our control. We will keep you informed.

5. Tracking

Once your order ships, we will share the courier name and tracking details by SMS, WhatsApp or email. You can also call us with your order ID for an update.

6. Cash on Delivery

• Please keep the exact order amount ready in cash at the time of delivery.
• Pay only the amount stated on your order and invoice. Do not pay anything extra to the delivery partner.
• Check that the outer package is intact before accepting it. If it appears tampered with or badly damaged, you may refuse delivery.

7. Delivery attempts

Our courier partner will make up to 3 delivery attempts. If the order cannot be delivered because the recipient is unavailable, unreachable or the address is incorrect, it will be returned to us and the order will be cancelled. You are welcome to place a new order.

8. Damaged or wrong delivery

If you receive a damaged, expired or incorrect product, contact us within 7 days of delivery. See our Return & Refund Policy for details.