Return & refund policy.

1. When you can return a product

You can request a return or replacement within 7 days of delivery if:

• the tin is damaged, dented, leaking, or the seal is broken on arrival;
• the product is defective or its contents appear spoiled;
• the product is past its expiry date on delivery; or
• you received the wrong product, variant or quantity.

2. Items we cannot accept

For hygiene and safety reasons, we cannot accept returns of:

• tins that have been opened, used or had the inner seal removed, unless the product was defective or wrong;
• products returned without the original packaging, label, scoop and invoice;
• products damaged after delivery through misuse or improper storage;
• "change of mind" requests, such as not liking the taste or no longer needing the product.

3. How to request a return

1. Contact us within 7 days of delivery on WhatsApp / phone at +91 99035 19999 or email info@mymdindia.com.
2. Share your order ID, a short description of the issue, and clear photos of the product, label (showing batch number and expiry date) and outer packaging. An unboxing video helps us resolve damage claims faster.
3. Once approved, we will arrange a free reverse pickup from your address. If pickup is not available at your pincode, we will tell you how to send it back and reimburse reasonable courier charges.

We recommend checking the outer package at delivery. If it looks tampered with or badly damaged, you may refuse to accept it — you pay nothing for a refused COD parcel.

4. Inspection

Returned products are inspected within 2–3 business days of reaching us. We will tell you whether the return is approved. If it does not meet this policy, we will send the product back to you.

5. Replacement or refund

• Replacement: where stock is available, we will ship a replacement free of charge after the return is approved.
• Refund: if you prefer a refund, or a replacement is not available, we will refund the amount you paid.

6. How refunds are paid

Because all orders are paid in cash on delivery, refunds are made by bank transfer (NEFT/IMPS) or UPI to an account you nominate. We will ask for your account details over a verified channel. Our team will never ask for your OTP, PIN or password.

Refunds are processed within 7–10 business days of the return being approved. Bank or UPI credit times may vary.

7. Shipping charges

Shipping is free on all orders, and there is no charge for reverse pickup on approved returns.

8. Need help?

If anything about your order isn't right, reach out. We would rather fix it than have you go without your nutrition.